These Terms & Conditions govern your use of the Stamford Fireplaces Ltd. website and the supply of our products and services. References to “we”, “us”, or “our” mean Stamford Fireplaces Ltd. By accessing this website, submitting an enquiry, placing an order, or otherwise engaging our services, you agree to be bound by these Terms & Conditions.
We recommend reviewing this page periodically. Continued use of our website or services constitutes acceptance of any updates.
1. Website Information and Accuracy
We make reasonable efforts to ensure that information on our website is accurate and up to date. However, all content is provided for general guidance only. We make no guarantees as to completeness, accuracy, or suitability for any particular purpose.
We reserve the right to update, amend, or remove website content, product information, or services at any time without notice.
2. Orders and Product Nature
2.1 Made-to-Order Products
All products supplied by Stamford Fireplaces Ltd. are made to order. This includes products manufactured to standard measurements as well as those adjusted or customised to customer specifications.
As a result:
- Orders cannot be cancelled once production has commenced
- Returns or refunds are not available once an order has been placed, except where required by law
- Customers retain all statutory rights in relation to faulty or defective goods
2.2 Ordering Channels
Orders may be placed via:
- Website enquiry forms
- Telephone
- In-person consultation
No ecommerce checkout is provided on our website. Pricing, specifications, delivery, and installation terms are confirmed individually before order acceptance.
3. Customer Measurements and Specifications
Unless we have carried out an in-person site survey, customers are solely responsible for ensuring that all measurements, specifications, and requirements provided are accurate.
We cannot accept responsibility for fit, suitability, or compatibility issues arising from incorrect measurements or instructions supplied by the customer or their representatives.
4. Pricing and Payment
All prices are confirmed prior to order acceptance. Full payment terms will be agreed in writing before production begins.
Any additional costs, including installation or specialist delivery requirements, will be clearly communicated before confirmation.
5. Delivery and Shipping
5.1 Delivery Area
We offer free UK mainland delivery. International delivery may be available on request and is subject to separate agreement.
5.2 Delivery Timeframes
All products are bespoke. Typical production and delivery time is approximately 4 weeks from order confirmation, unless otherwise agreed.
Delivery dates are estimates only. Delays may occur due to manufacturing conditions, materials availability, weather, courier constraints, or other factors outside our control. We are not liable for losses arising from delivery delays.
5.3 Delivery Method and Access
Delivery may be carried out by our own team or approved third-party carriers.
Deliveries are kerbside unless otherwise agreed in writing. You must ensure:
- Safe and reasonable access
- Someone is present to accept delivery
- Any restrictions or special handling requirements are disclosed in advance
Failed or missed deliveries may result in additional charges.
5.4 Inspection on Delivery
You must inspect goods on delivery.
Any damage, defect, or discrepancy must be reported:
- Within 24 hours of delivery
- With clear photographic evidence
- With a written description of the issue
Failure to report within this timeframe will be treated as acceptance that goods were received in satisfactory condition.
6. Installation Services
6.1 Installation by Stamford Fireplaces Ltd.
Where we provide installation services, you must ensure:
- The site is accessible and safe
- All required permissions and preparatory works are complete
- The site complies with relevant regulations
Once installation is complete, you must inspect the work.
Any concerns must be raised:
- Immediately on the day of installation, or
- In writing within 72 hours
After this period, installation and products will be treated as accepted unless a latent defect later becomes apparent.
6.2 Changes After Survey
Where we have carried out a site survey, we accept responsibility for fit only where site conditions remain unchanged. We are not responsible for issues arising from changes made by the customer or third parties after the survey.
7. Supply-Only Orders
Where products are supplied without installation:
- You are responsible for appointing a suitably qualified installer
- We are not liable for damage caused during or after third-party installation
- No returns or refunds are accepted once goods have been dispatched, except where goods are defective, damaged in transit, or supplied incorrectly
8. Defective, Damaged, or Incorrect Goods
We will consider repair, replacement, or other appropriate remedies only where:
- Goods arrive damaged
- Goods are defective
- Goods materially differ from the agreed specification
Issues must be reported within 24 hours of delivery, unless the defect could not reasonably have been discovered at that time.
Latent defects discovered later must be reported within 7 days of becoming apparent.
We are not responsible for defects or damage caused by:
- Incorrect installation by third parties
- Misuse or neglect
- Lack of maintenance
- Accidental damage
- Unauthorised repairs or modifications
9. Communication and Customer Responsibilities
To avoid delays, customers must respond promptly to reasonable requests for confirmation, approval, or information.
If no response is received within 7 calendar days, we may:
- Proceed based on the last confirmed information
- Treat goods or services as accepted
- Close the matter without further action
10. Intellectual Property
All website content, designs, text, images, and materials are the property of Stamford Fireplaces Ltd. and protected by intellectual property laws.
Content may be downloaded or printed for personal, non-commercial use only. Any commercial use or reproduction without written consent is prohibited.
11. External Links
Our website may include links to third-party websites. We do not endorse and are not responsible for their content, accuracy, or availability. Accessing third-party sites is at your own risk.
12. Privacy and Cookies
Personal data is handled in accordance with our Privacy Policy and Cookies Policy, which form part of these Terms.
13. Liability
This website and its content are provided “as is”. To the fullest extent permitted by law, Stamford Fireplaces Ltd. is not liable for any direct or indirect loss arising from reliance on website information.
Nothing in these Terms limits liability where it cannot lawfully be excluded.
14. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision is found unenforceable, the remainder will continue in full force.
15. Company Information and Contact Details
Stamford Fireplaces Ltd.
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
Company Number: 16415627 (England & Wales)
Phone: 01780 914999
Email: contact@stamfordfireplaces.co.uk
Website: stamfordfireplaces.co.uk